Get help with your ID card printer, software setup and printing problems from the Lesar UK team.
Connect to remote support
If a Lesar support team member has directed you here, choose your operating system below to open the TeamViewer website. Select TeamViewer QuickSupport under “Receive support”, then follow our team’s instructions to connect.
Start a remote session only when you are speaking with a Lesar support team member. Need help? Call 0333 7000 123.
Call 0333 7000 123
Monday to Friday, 8.30am–5.00pm.
Contact our support team or email [email protected].
Printer and software support
Contact us for help with:
- Card jams and printing problems.
- Snapped ribbons and ribbon installation.
- Printer and card-design software setup.
- Printer cleaning and maintenance.
- Training and guidance on using your printer.
Before contacting us
Have your printer make, model and serial number ready. Tell us which ribbon or consumable you are using, your computer’s operating system, and any error message shown. A photo of the problem or a screenshot can help us understand the issue. Include your order reference if available.
CardCare printer support
CardCare is Lesar’s printer support and maintenance package. Basic CardCare is included free with every printer purchased from Lesar. Contact us to confirm the support included with your printer and discuss any additional support or maintenance requirements.
How often should I clean my printer?
Follow the cleaning schedule and instructions for your specific printer model. Cleaning requirements vary with the printer, consumables and usage. If you are unsure which supplies to use, tell us your printer model and we can help.
Why is my printer not printing?
Check that the printer is powered on and connected to your computer, and note any message on the printer or in your software. Tell our team what happens when you try to print so we can help identify the next step.
What should I do if a ribbon snaps or a card jams?
Pause printing and contact us with your printer model and ribbon part number. We can guide you through the appropriate next steps for your equipment.
Software licences and setup
For help with a licence or activation, tell us the software name and edition and include your order reference. Request software licence and agreement information.
