Terms of service
Lesar UK supplies goods and services for business purposes only. These terms apply to business purchases, including orders placed by individuals acting for their business.
1. Definitions
In these Terms and Conditions of Sale all references to “the Company” are to Lesar UK Ltd, a company registered in England and Wales with company number 04936232 whose registered address is at Sentinel Court, Wilkinson Way, Blackburn, Lancashire, BB1 2EH. All references to “the Buyer” are to the person, firm or company by whom the order is given to the Company and all references to “Goods” are to the goods and services which are supplied by the Company to the Buyer.
2. General
All contracts for the sale of Goods by the Company shall be deemed to incorporate these Terms and Conditions of Sale except as otherwise specifically agreed in writing by the Company. These Terms and Conditions of Sale shall override any terms and conditions stipulated, incorporated or referred to by the Buyer in any order, correspondence, negotiations or in any other way.
3. Offer and Acceptance
The Company's price list and quotations do not constitute offers by the Company.
No order is binding on the Company until accepted by the Company's issue of an official order acknowledgement or invoice at which point a contract will come into place between the Company and the Buyer.
(a) Acceptance of the Buyer's order is subject to the goods being available, a credit reference we have obtained for you coming back as satisfactory and or we can meet your delivery deadlines.
(b) After an order has been accepted by the Company, the order can only be cancelled with the Company's written consent
Any special offer on servicing will be limited to 10 doors.
4. Prices
(a) All Goods will be supplied at the Company's prices in force at the date of despatch, which are exclusive of VAT.
(b) All prices and quotations are subject to variation or withdrawal by the Company at any time without notice.
(c) Any duty or tax, present or future, levied or imposed in any country or territory in respect of the sale or delivery of the Goods is payable by the Buyer.
(d) If the Buyer believes that an invoice is wrong they must contact the Company immediately.
5. Payment Terms
(a) Payment is due when ordering unless the Buyer has an approved credit account with the Company. Customers may apply for a credit account. Payment for approved credit accounts is normally due 30 days from the invoice date, unless different terms have been agreed in writing.
(b) Time for payment shall be of the essence and the Buyer shall have no right of set off, statutory or otherwise.
(c) Interest shall be due and payable on all overdue amounts at the rate specified in the Late Payment of Commercial Debts (Interest) Act 1998 as amended, as applicable to a claim for statutory interest.
(d) The Company shall grant credit accounts at its exclusive discretion, and the Company reserves the right to withdraw these credit accounts at any time.
6. Delivery
Delivery arrangements are set out in our Shipping Policy.
7. Returns Terms & Conditions
Returns and refunds are set out in our Return and Refund Policy.
8. Title to Goods
Notwithstanding the passing of risk, the title to and property in the Goods shall remain with the Company until the Buyer has paid all sums due and owing to the Company.
(a) Until title to the goods passes the Buyer:
shall hold the Goods as fiduciary agent and bailee for the Company;
shall keep the Goods separate and stored so as to be clearly identifiable as belonging to the Company;
is licensed by the Company to sell the Goods in the ordinary course of business provided that the proceeds of the sale are held in the trust by the Company and always identifiable and provided also that the Buyer's power of sale may be revoked at any time by the Company and shall cease automatically if the Buyer commits any act of bankruptcy or enters into administration, receivership or winding up; and
on demand, shall deliver up the Goods to the Company, which the Buyer irrevocably authorises to enter the Buyers premises for the purpose of recovering the Goods.
(b) Where Goods paid for by the Buyer are held or stored by the Company, title to any Goods is retained by the Buyer for a maximum of 12 months only. Where Goods are held or stored beyond this point title reverts back to the Company immediately despite payment in any case.
9. CardCare
Remote Support: If a printer cannot be fixed remotely and requires Lesar’s intervention, it must be returned to us in its original packaging. Additional charges may apply depending on your level of support. You will be informed in advance if any parts need replacing.
Note: Remote support is provided solely for printer fault diagnosis and repair, not for training services.
Loan Printer Availability: A loan printer is available with Cardcare 3 & 4 packages. The customer is responsible for sending the printer to our Lesar repairs centre in its original packaging. If the original packaging is not available, an original box can be supplied at an additional charge. Once received, we will endeavour to repair the printer within 24 hours. If this is not possible, and if your support package includes it, we will send out a loan printer at our cost until your printer is reviewed and, if repairable, then repaired. Once your printer has been returned by Lesar, it is the customer's responsibility to send back the loan printer in its original condition. Failure to do so within 3 days of receiving the repaired printer will incur additional charges. It is the customer's responsibility to send the loan printer back in its original condition and packaging.
No Labour Charges: Labour costs do not include any parts that need to be replaced. These parts will be charged at the recommended retail price (RRP). You will receive an email with a quote for the cost of these parts.
Setup & Training Terms
CardCare 3 & 4 Packages
Includes one remote training session per year, up to 30 minutes in duration.
Additional training sessions are available at £45 per 30 minutes.
CardCare 1 & 2 Packages
Setup and training are not included in these packages.
Optional remote training sessions can be purchased at £45 per 30 minutes.
Discount Codes: Discount codes are valid for 1 month for all orders placed via our website.
Card Hero Support: Card Hero support is available with Cardcare 2, 3 & 4 packages. If you cannot print cards due to a printer error, we will print them for you via our Card Hero portal while your printer is being repaired. Cardhero credits are valid for 12 months. If you require additional credits, please request a price through our contact page, or call us on 0333 7000 125.
Printer Service: A printer service is available with Cardcare 3 & 4 packages ( 1 per year). The customer is responsible for sending the printer to our repair centre for servicing. The service does not include any parts that need replacing. The following service is as follows
Initial Assessment: The first step is to assess the condition of the printer. This involves checking for any visible damage, wear and tear, or other issues that might affect its performance
Cleaning: The printer is cleaned according to the manufacturer's guidelines. This includes cleaning the printhead, rollers, and other components to ensure optimal performance
Diagnostic Testing: The printer undergoes a series of diagnostic tests to identify any underlying issues. This may include testing the printer's connectivity, print quality, and overall functionality
Replacement of Parts: If any parts need replacing, the customer is informed in advance of the charges. The parts are then replaced as necessary to ensure the printer is in good working condition
Firmware and Software Updates: The printer's firmware and software are updated to the latest versions to ensure compatibility and improved performance
Final Testing: After all necessary repairs and updates have been made, the printer undergoes final testing to ensure it is functioning correctly. This includes printing test cards to check for print quality and accuracy
Documentation: A detailed report is provided to the customer, outlining the work that was done, any parts that were replaced, and the results of the final testing
Return to Customer: The printer is then returned to the customer, along with any necessary instructions for ongoing maintenance and care
Technical Support: Technical support is available via phone and email during business hours (9am to 5pm).
Warranty Coverage: The standard manufacturer's warranty covers defects in materials and workmanship under normal use. Any repairs or replacements under this warranty will be carried out by Lesar UK LTD or an authorised service provider.
Customer Responsibility: The customer is responsible for ensuring the printer is used in accordance with the manufacturer's guidelines. Any damage caused by misuse or unauthorised modifications will not be covered under the support terms.
Liability Limitation: Our liability is limited to the repair of the printer and does not extend to any consequential damage.
Call Outs: On-site support is charged at £295. However, if you have a Cardcare 1, 2, 3 or 4 support package, call-out charges are reduced as per the Cardcare pricing schedule.
Data Protection Ribbon Shredding: Our data protection ribbon shredding service ensures that if you send your ribbons back to us at the end of the month or year, we will shred them for you via a third-party shredding company, ensuring data protection and proper disposal.
Pickup Service: We offer a pickup service for any printers that need to be sent back to us. This service is charged at £25 per pickup or delivery, invoiced and paid for in advance.
Cleaning: Your ID printer must be cleaned according to the manufacturer's guidelines for this support package to be valid.
10. Risk and Insurance
The risk in Goods agreed to be sold by the Company shall unless the Goods are forwarded by sea, pass on delivery of the Goods to the Buyer. The Company shall be entitled to treat the risk as having passed if the Buyer fails to require or accept delivery of the Goods (as the case may be) when delivery falls due.
Goods forwarded by the sea are at the Buyer's risk, unless the Company is specifically instructed to insure on the Buyer's behalf. The Company is not required to give any notice to the Buyer to enable the Buyer to insure the Goods during their sea passage. The Company accepts no responsibility for short landed Goods if a clean receipt is given to the carrier.
11. Force Majeure
The Company shall not incur any liability or to be responsible for any loss or damage sustained by the Buyer arising out of or consequence of any interruption in the source of supplies, holding up or delay in shipment of deliveries, any prohibition of import or export , the seizure or stoppage of or requisition of ships or vessels, Act of God, outbreak of hostilities (whether or not war is declared), insurrection, riot, Civil disturbance, Government act or regulation, fire, flood, explosion, accident, theft, climatic conditions, strike, lock‑out or trade dispute (whether of Company's employees or some other parties), shortage or unavailability of Goods, labour or power, or caused by resulting from any other event or circumstances (whether or not of the same or similar kind to those enumerated) beyond the Company's control.
Without prejudice to the generality of paragraph (a) of this condition, the Company shall have the right to cancel or delay delivery or reduce the amount delivered (without any liability on the company for any loss or damage consequential or otherwise arising therefrom). If the Company is unable to fulfil its contractual obligations by reason of any cause beyond the Company's control.
12. Financial Risk
If the Company considers in its absolute discretion that the financial circumstances of the Buyer do not justify payment on the credit terms or any other arrangements previously agreed or the Buyer fails duly to pay for any Goods or to comply with any other material requirements under any contract with the Company, then in either such event the Company may at its option, without prejudice to any of its other rights and remedies, either require payments in cash before dispatch of Goods remaining to be delivered or may cancel all or any contracts with the Buyer and in the case of contracts where delivery is to be made by instalments cancel all or any of such contracts as regards undelivered instalments.
13. Warranty
The Company warrants that it has title to and the right to sell the Goods.
No warranty or representation is given as to the fitness of the Goods for any purpose
14. Liability
Nothing in clause 12 shall exclude or restrict the Company's liability for death or personal injury resulting from its negligence.
In the event of any defect of manufacture or materials or workmanship in the Goods and subject to notification in accordance with clause 7 above, the Company undertakes at its own expense either to remedy such defect or at its option to replace the Goods.
Subject to clause 12 the Company shall not be liable for any loss of or damage to or resulting from the supply or use of the Goods whether arising from breach of duty in contract or tort (including negligence) and in no circumstances, shall the Company be liable for any loss of profit or revenue or for any indirect or consequential loss or damage.
Subject to clause 12 the total liability of the Company for all or any claims shall not exceed the price of the Goods.
15. Export Sales
All export sales are subject to all necessary licences and Exchange Control authorisation being obtained. It is for the Buyer to obtain all such licenses and authorisations in respect of any country other than the United Kingdom.
16. Termination
If the Buyer commits a material breach of contract or any act of bankruptcy or enters administration, receivership or winding up, then in any such event the Company shall have the right to cancel or suspend delivery and treat the contract as determined, but without prejudice to the Company's right to any sums due and damages for loss suffered in consequence of such determination.
17. Health and Safety
The Company has made available any product information issued on the safe storage, handling and distribution of the Goods. The buyer shall be responsible for complying with all statutes, regulations and codes of practice applicable to the Goods.
18. No Assignment and Third Party Rights
All contracts are made between the Company and the Buyer and are not assignable by the Buyer without the consent of the Company. Contracts are between the Company and the Buyer only and no third person shall have any right to enforce any of its terms.
19. Notices
Any notice purported to be given under the contract to the Buyer shall be deemed to have been duly served and have been received by the Buyer in due course of post, if sent by the Company by prepaid letter post addressed to the Buyer's at the last known address.
20. Governing Law
These Terms and Conditions of Sale and all contracts for the supply of all goods by the Company shall be governed by and construed in accordance with English Law, and the Company and the Buyer agree that the English Courts shall have exclusive jurisdiction to determine any disputes arising from or connected with this agreement.
21. Acknowledgements
By purchasing from the company, or an official representative of the company, you acknowledge that we may display your logo or branding for the purpose of credibility on any of our websites.
Registered in England No. 04936232
