Staff ID Cards & ID Badges

4.0 of 5

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    Overall satisfaction
    Quality
    Value for money
    Performance
    Ease of use
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
29th Jan 2024, 10:42
Vikki
Fantastic quality , super fast delivery. Great communication with Eleanor very helpful. Thank you
Website response: Thank you! :)
  • Overall satisfaction
    Excellent
Rating
5.0
18th Jan 2024, 12:36
Julia Wensley
Helen was so helpful. She resolved my issue really quickly. Thank you so much
Website response: Happy to help :D
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
18th Jan 2024, 11:00
Stephen Earnshaw
Great service as always. Fast production and delivery. Really good and efficient help desk. On this occasion i spoke to Helen and she was very helpful and kind.
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
11th Jan 2024, 09:54
Sarah Mc
The help desk are always really helpful, always respond quickly and give prompt answers to your questions.
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
13th Dec 2023, 12:30
Jaime Johnson
Really helpful team. Quick and responsive and always so nice. We love working with Card Hero
Website response: Thank you!! :)
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
6th Dec 2023, 15:34
Stella Bowden
We have used this service for many years and have always received excellent service. The online system is very easy to use and the team are always very quick to respond when you need assistance. I recently had to update some logos and Eleanor was really helpful when doing this. Thanks again Eleanor!
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
20th Nov 2023, 16:17
sarah walden
I have found the service at Card Hero excellent. The first time I used the online service I found it confusing, Rhianna and Eleanor were quick to support and guide, which made the whole process more engaging and successful. I have found Eleanor and her colleagues to be helpful and valuable when contacting the organisation. I am happy with the service offered by your team and will continue to purchase from you.
Website response: Thank you! We're happy we could help you. We're always working on improving our system to make it more simple and streamlined :)
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
5.0
16th Nov 2023, 15:30
Anthea Speich
Phoebe has gone above and beyond and got our urgent badges sorted in record time. Really efficient, friendly and professional - thank you Phoebe!
  • Overall satisfaction
    Excellent
  • Quality
    Good
  • Value for money
    Excellent
  • Performance
    Excellent
  • Ease of use
    Excellent
Rating
4.8
14th Nov 2023, 11:58
Raj Kumari
Eleanor has helped me with my purchase and been polite, patient and very understanding from beginning to end. The ID card ordering portal is so easy to use and postage is very quick. The whole team are amazing. I highly recommend this company.
Website response: Thank you Raj!
  • Overall satisfaction
    Excellent
  • Quality
    Excellent
  • Value for money
    Excellent
  • Performance
    Good
  • Ease of use
    Excellent
Rating
4.8
27th Oct 2023, 13:35
Samantha (AHD)
Ordered ID badges and holders from Eleanor who was very persistent, polite, patient and thorough. We had quite a few issues with the designers not quite getting the design accurate to what I'd sent over which spanned several days, but Eleanor persisted and remained incredibly patient during it all and eventually, she got the exact design we wanted organised with their designers and previewed our end and approved. Eleanor was a saint in this regard, I'm not sure I'd have been able to be as patient having to liaise between the designers and myself!
Unfortunately, the original order never arrived despite being dispatched so ended up speaking to Phoebe who re-sent the order. Phoebe was again lovely, patient, polite and thorough etc.

Unfortunately the re-send due to the way the system works didn't include the clear ID holders, so called again and spoke to manager Helen, who swiftly reassured me she'd resend today and we'd receive after the weekend. Helen was all of the above, which was really helpful and reassuring as I didn't want to have to bother them again!

Really grateful to these three for persisting and sorting out the issues we had. We'll definitely order again when we need to, thank you to the team for sorting everything!
Website response: Thanks so much for your review! We're thrilled to hear that Eleanor, Phoebe, and Helen were able to assist you diligently and patiently throughout the process! :)